FAQs

FAQs - Sandco Store

1. About the Products

Q: What makes Sandco sandals special?
A: Our sandals are handcrafted with high-quality materials, including genuine imported leather. Designed in Menorca, they offer a unique blend of comfort, durability, and style.

Q: How do I choose the right size?
A: Each product page includes a detailed size guide to help you select the perfect fit. If you have questions, feel free to reach out to us at info@sandcostore.com or via Instagram @sandco.store.

Q: Are Sandco sandals suitable for all weather conditions?
A: Yes, our sandals are designed to be versatile and durable, making them ideal for everyday use in various climates.

2. Shipping

Q: How long does shipping take?
A: Orders typically arrive within 3 to 7 business days, depending on your location. You will receive a tracking number as soon as your order is shipped.

Q: Do you ship internationally?
A: Currently, we ship only within the United States. We are working to expand our shipping options in the future.

3. Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Q: Is it safe to make a payment on your website?
A: Absolutely. Our website is secured with SSL encryption, ensuring your personal and payment information is protected.

4. Returns & Exchanges

Q: Can I return or exchange a product?
A: Yes, we accept returns and exchanges within 30 days of purchase. The product must be unused and in its original packaging.

Q: Who covers the cost of returns?
A: Customers are responsible for return shipping costs unless the product is defective or there was an error in the order.

Q: How do I start a return or exchange?
A: Please email us at info@sandcostore.com with your order number and reason for return. Our team will guide you through the process.

5. Offers & Promotions

Q: How do I apply a discount code?
A: You can enter your discount code at checkout in the designated field before completing your purchase.

Q: Are there restrictions on promotions?
A: Some promotions may apply only to specific products or be available for a limited time. Please check the terms and conditions of the offer for details.

6. Customer Support

Q: How can I contact customer support?
A: You can reach us through:

Q: What are your customer support hours?
A: Our team is available Monday to Friday, from 9:00 a.m. to 6:00 p.m. (local time).